Reliable Oilfield Services
RELIABLEOILFIELD SVCS

Shipping &
returns.

How Reliable Oilfield Services apparel ships, how fast it gets to you, and how to handle a return or exchange. Straight answers, no fine-print games.

Last updated: June 6, 2026

Shipping

  • Flat $8 shipping on all US orders — free on orders over $75.
  • Delivery time:orders typically ship within 1–2 business days and arrive in 3–7 business days after that, depending on your location.
  • Where we ship:the United States, including Alaska and Hawaii. We don’t ship internationally yet.
  • Tracking:you’ll get a confirmation email with tracking once your order ships.
  • Checkout: payments run through secure Stripe checkout. We never see or store your card details.

Returns & exchanges

We want the gear to fit and hold up. If something’s not right, here’s the deal:

  • 30-day window. You can return or exchange unworn, unwashed apparel with tags within 30 days of delivery.
  • Condition.Items must be in original, resalable condition — unworn, unwashed, free of smoke, odor, and damage. Worn or laundered gear can’t be returned.
  • Return shipping. For a standard return or size exchange, the customer covers return shipping. If we sent the wrong item or it arrived defective, we cover it — on us, every time (see below).
  • Refunds.Once we receive and inspect the return, we refund the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
  • Exchanges.Need a different size? Start a return for the original and place a new order, or contact us and we’ll help line it up.

Wrong item or defect

If your order shows up wrong, damaged, or defective, that’s on us — reach out within 30 days and we’ll send a replacement or full refund and cover all shipping both ways. No hassle.

How to start a return

Email us at bphetteplace@reliableoilfieldservices.net or call (432) 227-4106with your order number and what you’d like to do. We’ll send return instructions and the address.

Crew & bulk orders

Kitting out the whole crew? Bulk and custom orders may have different terms — talk to usand we’ll sort it out.

Questions

Reliable O&G Services LLC (DBA Reliable Oilfield Services)
Odessa, TX · Permian Basin
Email: bphetteplace@reliableoilfieldservices.net
Phone: (432) 227-4106

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