Shipping &
returns.
How Reliable Oilfield Services apparel ships, how fast it gets to you, and how to handle a return or exchange. Straight answers, no fine-print games.
Last updated: June 6, 2026
Shipping
- Flat $8 shipping on all US orders — free on orders over $75.
- Delivery time:orders typically ship within 1–2 business days and arrive in 3–7 business days after that, depending on your location.
- Where we ship:the United States, including Alaska and Hawaii. We don’t ship internationally yet.
- Tracking:you’ll get a confirmation email with tracking once your order ships.
- Checkout: payments run through secure Stripe checkout. We never see or store your card details.
Returns & exchanges
We want the gear to fit and hold up. If something’s not right, here’s the deal:
- 30-day window. You can return or exchange unworn, unwashed apparel with tags within 30 days of delivery.
- Condition.Items must be in original, resalable condition — unworn, unwashed, free of smoke, odor, and damage. Worn or laundered gear can’t be returned.
- Return shipping. For a standard return or size exchange, the customer covers return shipping. If we sent the wrong item or it arrived defective, we cover it — on us, every time (see below).
- Refunds.Once we receive and inspect the return, we refund the original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.
- Exchanges.Need a different size? Start a return for the original and place a new order, or contact us and we’ll help line it up.
Wrong item or defect
If your order shows up wrong, damaged, or defective, that’s on us — reach out within 30 days and we’ll send a replacement or full refund and cover all shipping both ways. No hassle.
How to start a return
Email us at bphetteplace@reliableoilfieldservices.net or call (432) 227-4106with your order number and what you’d like to do. We’ll send return instructions and the address.
Crew & bulk orders
Kitting out the whole crew? Bulk and custom orders may have different terms — talk to usand we’ll sort it out.
Questions
Reliable O&G Services LLC (DBA Reliable Oilfield Services)
Odessa, TX · Permian Basin
Email: bphetteplace@reliableoilfieldservices.net
Phone: (432) 227-4106
Looking for the gear? Shop oilfield apparel →